Viggo Petersens

Having been established in 1904 by Sophus Larsen, Viggo Petersens Eftf. A/S is the oldest freight company in Denmark. Today, Viggo Petersens Eftf. deploys over 100 trucks for various transport and distribution tasks in the metropolitan area.

Challenge

The company needed better and more accessible communication between their drivers and their call center. In the past, the company tried to use PCs with built-in navigation systems. However, they were costly to operate and maintain. So they switched over to tablets, but the antennas in the tablets were not adequate enough for their needs. Therefore, it was not a viable solution for them. In the end, they still needed something better. So when they heard about Northcom’s communication solutions, they became interested in knowing more and testing the various options.

Solution

Northcom Denmark’s solution is based on Peplink’s Pepwave MAX BR1 LTE routers. Added to the router is an outdoor external antenna that can run both 3G and 4G, GPS, and Wi-Fi, for the best reception. With the routers’ built-in GPS forwarding, the GPS signal can be streamed via Wi-Fi so that the tablet always receives an optimal GPS signal. This simple but robust and stable solution has been installed in approximately 100 vehicles. The principle for this system is the same as it is in Danish ambulances. Employees just need to press a touch screen in order to book journeys. Then, using the cloud based management system “InControl”, they can follow the trucks and plan journeys based on the individual truck’s location in the country.

Viggo Petersens iconic blue truck.

Result

Viggo Petersens Eftf. sees several benefits of having switched to Northcom’s solution. The primary benefit is that the company has now achieved better communication with their drivers. This has also been something the drivers wished for. Secondly, there is now GPS tracking in the vehicles. This provides an overview of each individual truck’s location and this has also made driving safer. Another benefit is “Fleet Management”, which keeps track of where the drivers have been on the individual routes. The company also sees advantages in dual SIM slots by being able to use two different cellular providers. This gives the router the flexibility to change between providers on its own for the best results. As a result, the solution has improved the quality and accessibility of communications at Viggo Petersens.

Due to the success of the improvements, Viggo Petersens has plans to further improve their communications in the future. This includes using Skype-for-Business for video calls between vehicles and offices. They hope to use this to minimize misunderstandings by allowing face to face communication. In addition, they will be able to use video to show the current situation should they run into problems.

Deployment

MAX BR1
  • Deployed inside each vehicle for stable internet connection.
  • Built-in GPS forwarding, allowing for the GPS signal to be streamed via Wi-Fi.
  • Accurate, real-time GPS positioning gives an overview of the individual truck’s location and improves safety and driver confidence.
InControl 2
  • Management can now remotely follow the trucks and plan journeys based on the individual truck’s location.

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