Peplink Policies
Privacy Policy
Last updated: 5 November 2026
This Privacy Policy describes how Peplink (or an affiliated company) collects, uses, and shares your personal data when you interact with us through our websites, mobile apps, our online services (including Peplink ID), products, or in other ways, such as when you buy from us or contact us. Some of our websites, apps and services have their own privacy notices, which apply in addition to this Privacy Policy (“Privacy Notice(s)”). If a Privacy Notice is inconsistent with this Privacy Policy, the Privacy Notice prevails for the website, app or service it covers.
In this Privacy Policy, “Peplink”, “we”, “us” and “our” mean the affiliated company that provides the relevant website, app, product or service to you, or with which you have a contract.
This Privacy Policy does not apply to personal data that we process on behalf of our business customers, such as information about the people who use a network, devices or accounts that a customer manages through our online services. In those cases, the customer’s own privacy policy applies. You are advised to contact the relevant customer if you have any questions about how your personal data is handled in those cases.
We may make changes to this Privacy Policy from time to time. By continuing to use our websites, apps or services after a change takes effect, you agree to the updated Privacy Policy. You should check our website frequently to view recent changes of our Privacy Policy.
Personal Data
At Peplink, “personal data” means any information relating to an identified or identifiable individual, including data from which it is practicable for the identity of the individual to be directly or indirectly ascertained.
We will collect, use or disclose your personal data only with your consent or as set out in this Privacy Policy or our Privacy Notices, unless otherwise required or permitted by the laws.
Collection of Your Personal Data
We strive to collect only the personal data we need. This means, for most of the time, you can visit our websites or use our apps without telling us who you are.
Depending on how you interact with us, however, there are times you may be asked to give us consent and provide us with your personal data, either directly or through third parties. For example:
| Action | Data we may require from you |
|---|---|
| Creating a Peplink ID (including with a third-party account) | Your name, email address and other account details you choose to provide. If you use a third-party account, we also receive basic profile information from that provider, such as your profile picture and account identifier, as shared by that provider with your permission. |
| Logging on Peplink Community, using our forum, e-store etc. | Your Peplink ID and related account details, including your email address. |
| Placing an order (including for our products, services, subscriptions and plans) | Your Peplink ID, name, addresses (billing, mailing and/or delivery address), phone number, email address and payment information, and details of what you order, including the devices or other products it relates to. |
| Sending us a support request, inquiry or feedback | Your name, email address, and depending on the request, your company, phone number, country and the content of your message. |
| Using our products and services | Information about your devices and how our products and services are used and performing, such as identifiers, technical and usage data, etc. |
In any event, you are not required to provide the personal data that we have requested. If you choose not to provide it, we may not be able to provide you with our products, services or respond to your requests.
We may also receive personal data about you from other sources, such as our distributors, resellers and other business partners, the organisation that manages your account or devices, sign-in providers you choose to use, payment and fraud-prevention providers, and publicly available sources. Where we receive your personal data from these sources, we rely on them to have the right to share it with us and to provide accurate information.
Use of Your Personal Data
We collect and use your personal data to:
- provide you and/or improve our services or offers;
- to process your orders, shipments and requests;
- to keep track of and analyze your orders and requests, account activity, and order/payment history;
- to operate, maintain, secure and support our products and online services, including monitoring their performance, delivering firmware and security updates, and detecting and responding to security threats;
- to provide connectivity services, including providing eSIMs and metering data usage;
- to communicate with you (about your transactions or account, to respond to you and provide customer services, to market our products and services, to provide other relevant information, to request information or feedback, and to send important notices);
- to identify, and prevent fraud and other criminal activity, claims and other liabilities;
- for troubleshooting;
- for internal purposes such as auditing, marketing research, data analysis, and product/service developments; and
- comply with the laws, relevant industry standards, and our policies, as updated from time to time.
Where practicable, we use anonymised information that does not identify you, for purposes such as data analysis, research, product and service development and monitoring the performance of our products and services.
Depending on where you live, we rely on one or more of the following legal bases for the uses described above: performance of the terms that apply between you and us (such as our terms of sale); our legitimate interests in operating, securing and improving our business, products and services, where those interests are not overridden by your rights; compliance with our legal obligations; your consent, where we ask for it; or another basis permitted by applicable law.
We may use cookies or similar technologies on our website to help us manage your website experience. Click here to know more about Peplink’s Cookie Policy.
We may also use your personal data for other purposes that are compatible with those described above, with your consent, or where required or permitted by law. Whenever practicable, we will inform you how we intend to use your personal data before we collect it from you.
Sharing and Disclosure of Your Personal Data
We may share your personal data with Peplink-affiliated companies, and third parties including our business partners, service providers, shipping companies, postal services and our professional advisers, to the extent that is necessary for purposes set out above or in our Privacy Notices.
We may disclose information about you to financial regulatory bodies, law enforcement agencies or government authorities when required by the laws or regulations to do so. We may also disclose information about you if, for purposes of national security, law enforcement, prevention of crime, fraud or threat to personal safety, or other issues of public importance, we consider disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions, or to protect our operations or users.
We operate globally. We and our service providers may store and process your personal data in countries other than the one in which you live, which may not provide the same level of protection for personal data as your own country. Where we transfer personal data internationally, we take the steps required by applicable law to protect it.
Protecting Your Personal Data
We will only retain your personal data for so long as required by law or as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our Privacy Notices. To decide how long to keep personal data, we consider the nature and sensitivity of the data, the purposes for which we use it, whether we still need it to provide our products and services, and our legal, accounting, tax, regulatory and other legitimate obligations.
We take reasonable steps to make sure that the personal data we collect is protected from unauthorized access, disclosure, misuse or loss. However, we cannot be responsible for any personal data you share or post to spaces of our websites that are open to the public or registered users (such as the Peplink Community and forum).
Our websites or apps may include links or connection to a third party. Peplink or its Peplink-affiliated companies may also use social media pages powered by third-party platforms including but not limited to Facebook, X (formerly Twitter), YouTube and LinkedIn. Peplink’s Privacy Policy does not apply to how these third parties define personal data or how they use it. You are advised to read their privacy policies and know your rights before interacting with them (or with us through them).
Your Choices
With Peplink, you can make choices about how your information is collected, accessed and shared. These include:
- When we collect information from you, you may tell us that you do not want it used further for direct marketing purposes and we will respect that.
- If, at any time, you would like to unsubscribe from our marketing or promotional emails, or do not want your personal data to be used for direct marketing, you can follow the instructions available at the bottom of each email.
- If, at any time, you would like to access, correct, delete or withdraw your consent concerning your personal data, you can submit your request to us in writing at [email protected]. We may need to verify your identity before we respond. Where permitted by applicable law, we may decline or limit our response, and we reserve the right to charge you a reasonable fee for processing any data access request. Depending on where you live, you may also have the right to lodge a complaint with a data protection authority or other competent regulator.
- Where we use your personal data based on our legitimate interests, you may object to that use on grounds relating to your particular situation, where applicable law gives you this right.
Contact Us
If you have a question about Peplink’s Privacy Policy or would like to contact our Data Protection Officer, please contact us at [email protected].