Peplink app

First, make sure your router is online by

• Powering up the router
• Connecting the router to a modem provided by your Internet Service Provider via ethernet cable OR Insert a SIM card with a data plan into the router’s SIM slots
• Attaching the Wi-Fi and Cellular antennas

Once the router is online, simply type in the router’s Serial Number to register it on the app and associate it with your Peplink ID.

A Peplink ID is used for accessing Peplink digital platforms, e.g. Forum, InControl 2, e-Store, etc. You can register a Peplink ID here or through the Peplink app.

You can find a list of supported models here.

You can find it on the bottom-left corner of your router’s Product Label.

Click the “Navigation icon” at the top-left corner, then “Settings > Push Notifications”. You can then enable the push notifications that you wish to receive.

Yes, a valid Care Plan is needed to configure your router’s settings inside the Peplink app.

With a valid Care Plan, you can also enjoy unlimited SFC usage with speeds of up to 10Mbps after the quota in your SFC plan runs out.

You can purchase or extend your router’s care plan here.

If you are sharing your router with other users, you can check whether they have registered the router on their app. Users can access the “Router > Access Management” page to share access rights for the router. If you are the only user, please contact our support team for further assistance.

This message is displayed when the router is already registered inside a group on InControl 2, and the group setting of “Allow managing devices in Peplink App” is set to “No”. To give access rights to the Peplink app, the admin of the group must change the setting to “Yes” first. You can then tap “The setting has been updated” to try again.

An Admin can access all the features in the app other than 1. removing the router from the app and 2. editing router access rights.

Try clicking the “Refresh” icon to refresh the list.

SpeedFusion Connect (SFC) is a networking service that connects your router to our cloud nodes and protects your internet activities by bonding multiple connections into a single, faster, and more reliable connection.

Hot Failover (Standard)

• Seamless switch over to a backup WAN when the active WAN fails
• Best for day-to-day web browsing

Smoothing (Audio Video Conferencing & Gaming)

• Smooth streaming, minimized latency
• Best for audio, video conferencing & gaming

Bandwidth Bonding (File Transfer)

• Combines the speed of multiple WAN networks

2 connected WANs are necessary.

As long as both WANs are connected, SpeedFusion Protection will be effective for clients or applications that are connected to a Cloud Location.

You can activate an additional Cellular WAN via our eSIM Data Plan. Our eSIM Data Plan does not have fixed monthly fees so you can simply top up as needed.

Ensure your router’s firmware is at least version 8.3.0 and has a valid care plan. You can then enjoy unlimited SFC Usage with speeds of up to 10Mbps after your quota runs out.

Smoothing mode and Bandwidth Bonding mode will consume more SFC Usage than Hot Failover mode.

The traffic will follow the SFC settings in the clients with the application in use..

SFC Usage will be consumed when you configure Cloud Locations or applications are in use.

The client’s SFC settings will be prioritized.

Any remaining usage from expired plans will not be carried forward.

Yes, however, the maximum validity is 3 years. For example, If you buy 4x SFC-CLD-C plans for the same router, which have a 1-year validity per plan, the combined quota will expire in 3 years.

A Peplink eSIM Data Plan is an on-demand cellular data plan to keep your router online across 150+ countries. You can find a list of all available 5G and LTE carriers here.

No, simply purchase an eSIM Data Plan to enjoy eSIM data as an additional Cellular WAN.

Peplink eSIM data will be consumed when the Cellular WAN is in use, and Peplink eSIM data is configured as the top priority SIM.

The top-up will take effect in 30 minutes.

Any remaining usage from expired plans will not be carried forward.

Yes, however, the maximum validity is 3 years. For example, If you buy 4x SFC-CN-C plans for the same router, which have a 1-year validity per plan, the combined quota will expire in 3 years.

Yes. We provide platforms that fully support your needs whether you’re on desktop or mobile devices, managing a single router or multiple routers from everywhere.

We suggest using different platforms for different use cases:

• Peplink App – Configure router settings remotely with a simplified UI on a mobile device
• Web Admin – Configure basic to advanced router settings in 1 router on a desktop
• InControl 2 – Monitor the status of multiple routers, with quantities varying from a few to hundreds, and apply configurations to the devices (e.g. firmware upgrade schedule, outbound policy) all at once. Learn More

The router is already registered to an organization / group in InControl 2:

• If you have admin rights in the organization / group, nothing will be affected.
• If you don’t have admin rights in the organization / group, you can still view and manage router settings through Peplink app if “Allow managing devices in Peplink App” in the “InControl 2 > Group Settings” is set to “Yes”.

The router is NOT registered in an organization / group in InControl 2:

• You can choose to add the router to an organization / group where you have admin rights. have no admin rights in any organization / group, we will help to create the organization and group.
• If you don’t have admin rights in any organization / group, an organization / group will be created automatically.

The settings will take effect in the order of modification.