PrimeCare
PrimeCare makes SpeedFusion networks easier to build. A subscription plan for PRM devices that bundles
InControl, a warranty, SpeedFusion license upgrades, and FusionHub Licenses under one simple plan.
| EssentialCare | EssentialCare+ | PrimeCare | PrimeCare+ | |
|---|---|---|---|---|
| InControl Cloud Management |  |
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| Hardware Warranty | Standard RMA |
Advance Hardware Replacement RMA |
Standard RMA |
Advance Hardware Replacement RMA |
| Firmware Upgrades | |
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| Technical Support | Support Ticket (8×5) |
Support Ticket (24×7) |
Support Ticket (8×5) |
Support Ticket (24×7) |
| FusionHub Peers | SpeedFusion Bonding | PrimeCare Features | Licenced Separately |
Licenced Separately |
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| SpeedFusion Connect & InTouch | |
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| Available for | All Peplink products (except PrimeCare models, antenna & accessories) |
All Peplink products (except PrimeCare models, antenna & accessories) |
PrimeCare Models with SKU ending with -PRM |
PrimeCare Models with SKU ending with -PRM |
| SKU | SVL- |
ECP- |
PRM- |
PCP- |
PrimeCare devices, if applicable
Hardware Warranty
PrimeCare covers your device against manufacturing defects, ensuring peace of mind when you need it most.
Need advanced hardware replacement? Choose PrimeCare+ and we’ll ship you a replacement device before you send us the defective unit to minimize any connectivity downtime.
InControl 2 Cloud Management
Enable Incontrol, Peplink’s very own SD-WAN management cloud with a PrimeCare subscription. Use it to build and push complex network topologies to devices in minutes. Review the health of your network and remotely make configuration changes as needed.
Other functions include Zero Touch Configurations and firmware updates in bulk. Standardize VLAN, SSID, firewall, and outbound policies. For access control and energy efficiency, apply schedules to SSID, Wi-Fi radios, and SD-Switch PoE ports.
Technical support
Standard PrimeCare offers 8×5 support, giving you direct access to our support team.
Prefer 24×7 support? Choose PrimeCare+
FusionHub Peers
PrimeCare is designed to scale and does not count towards FusionHub peer limits. Use as many PrimeCare devices with FusionHub as possible at no extra licensing cost.
SpeedFusion Features
Selected PrimeCare models require PrimeCare to enable full SpeedFusion capabilities (Bandwidth Bonding, Smoothing, Hot Failover) opening up deployment possibilities.
SpeedFusion Connect Usage Data
The service that offers connectivity resilience through seamlessly filling in outages with cellular. No more outages and unstable connectivity with SpeedFusion Connect.
InTouch
Remotely manage your devices with Peplink’s zero-touch remote network management solution. Eliminating the need for traditional expensive OOBM or VPN licensing and infrastructure overheads.
BYO eSIM Activation
BYO eSIM* refers to Bring Your Own eSIM. This means that you can use your own cellular carrier’s eSIM service for quick and easy swapping.
* BYO eSIM only supports Consumer eSIMs.
Check out the BYO eSIM Activation Procedure here.
1 Free Virtual WAN on VLAN
PrimeCare can allow you to create 1 x Virtual WAN on a particular VLAN, on either WAN or LAN interface. This means that you can create a virtual WAN on VLAN for a WAN port, or a virtual WAN on VLAN for a LAN port.
Unlock Advanced Networking Capabilities for the BR1 Mini Series
With PrimeCare, you can activate Wi-Fi WAN and a dedicated WAN port, turning your BR1 Mini into a powerful, flexible networking solution.
Renew Anytime!
Peplink has just made it easier for you to get your devices covered. Pass your diagnostic report and you’re set!
Peplink eStore
Peplink Authorized Reseller
PrimeCare Models
Comparison Table of Devices with Valid PrimeCare Plan
| Hot Failover | Smoothing | Bandwidth Bonding | InControl2 | InTouch | BYO eSIM Activation | 1 Free Virtual WAN on VLAN |
|---|
* Available for Firmware 8.4.0 or above
^ Activated Alternatively with a feature pack add-on license
# Built-in SpeedFusion Features available for Firmware 8.5.0 or above
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1) Is PrimeCare/+ the correct plan for my device?
If your device has a ‘PRM’ suffix in its product code. Then the correct corresponding Care plan for your device would be a PrimeCare/+ plan. If not, please explore our EssentialCare/EssentialCare+ plans.
Alternatively, you can visit our Peplink eStore, where you can search by Serial #, SKU, Product Name, or Keyword(s). Once searched, the available corresponding Care plans will then be displayed (as below).
2) I only need a few features/services included in the PrimeCare plan. Can I select what I need and buy them individually?
To utilize features and services (i.e InControl 2, SpeedFusion, FusionHub, warranty etc) included in our PrimeCare subscription, a valid PrimeCare plan must be purchased. Renewal or purchase of individual features/services is not an available option.
3) Will my device lose all functionality if I do not renew my PrimeCare?
Network functionality and access to WebUI for configuration will remain available. However, other features including InControl 2, FusionHub licenses, SpeedFusion features* , and programmable LAN/WAN interface* , will be disabled without a valid PrimeCare subscription.
*For applicable models4) Can I upgrade from a PrimeCare plan to a PrimeCare+ plan? If so, how will the pricing difference be handled?
Upgrades to your plan from PrimeCare to PrimeCare+ are available. The pricing will depend on the remaining period of your existing plan.
- Less than 1 year remaining of standard warranty or existing Care plan:
– If the user purchases an additional Care+ plan, they can immediately enjoy the Care+ coverage for the whole plan period. - The remaining years of service is more than 1 year:
– Upon purchase of PrimeCare+, the user will have the option of paying the difference in pricing (on a pro-rata basis) to convert the existing PrimeCare subscription to PrimeCare+.
5) With the introduction of Care+ Plans. Are there any changes to the Advance Hardware Replacements (AHR) arrangement?
Advance Hardware Replacement (AHR) arrangements are valid for Care+ Plans only. This is whereby, the approved RMA cases are provided with a replacement unit prior to us receiving the defective unit.
For standard Care Plans, RMA replacement units will only be issued upon receiving the defective unit. AHR arrangements are not applicable.
If you have a faulty device that needs to be replaced, you can submit a ticket via Peplink’s support ticket system.
- Less than 1 year remaining of standard warranty or existing Care plan: